IT Support Specialist

We are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies—Go Fish Digital, REQ, and WDG—with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work.

Go Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth.

REQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next.

WDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.

• Provide Level 1 and Level 2 IT support across hardware, software, services, networking, and access management.
• Deploy, configure, image, and troubleshoot Mac and PC endpoints for employees.
• Administer user accounts, licenses, and access in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Azure AD/Entra ID) and Google Workspace.
• Monitor endpoint security and compliance, supporting EDR/MDR, MDM, and patch management efforts.
• Assist the IT Systems Administrator in executing IT projects, migrations, and infrastructure tasks.
• Develop and maintain technical documentation, SOPs, and internal knowledge base articles.
• Support asset lifecycle management including procurement, inventory, and disposal.
• Coordinate and assist with employee onboarding and offboarding from an IT perspective.
• Participate in vendor interactions under the direction of the IT Systems Administrator.
• Identify trends in support tickets and escalate systemic issues with proposed solutions.

• Level 1/2 support and service desk operations.
• Mac and PC deployment, management, patching and troubleshooting.
• Microsoft 365 and Google Workspace administration.
• Endpoint security, MDM, and patch management support.
• IT asset lifecycle management.
• Patching and updates for third-party software.
• IT documentation, SOPs, and knowledge base management.
• IT project support and change management.

You will bring these qualities to the table:

• Exceptional written, verbal, and customer service skills with a professional, employee-first attitude.
• Strong diagnostic and troubleshooting skills and ability to resolve issues across Mac (macOS) and PC (Windows) environments.
• Experience supporting Microsoft 365 and Google Drive in a corporate environment.
• A methodical, quality-focused approach: plan, test, validate, and deploy.
• Comfort working within an IT ticketing system and managing a queue of requests with varying priorities.
• A collaborative, team-oriented mindset with an interest in growing into a more senior IT role.
• High level of personal integrity and the ability to handle confidential information with appropriate judgment and discretion.
• A proactive, solutions-oriented approach to identifying recurring issues and proposing permanent solutions.

• 2+ years of experience in an IT support, help desk, or systems technician role.
• Demonstrated hands-on experience supporting and deploying both Mac (macOS) and PC (Windows) platforms.
• Solid working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Azure AD/Entra ID).
• Solid working knowledge of Google Drive and Google Workspace.
• Experience with a MDM and RMM platforms (e.g., Jamf, Intune, NinjaOne, or similar) including update and patch management preferred.
• Strong written, verbal, and customer service communication skills.
• Familiarity with IT service management principles and a ticketing system.
• Understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi connectivity).
• Ability to prioritize and manage a varied workload with minimal supervision.
• Associate’s or Bachelor’s degree in IT, Information Systems, or related field preferred; equivalent practical experience accepted.
• CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Apple Certified Support Professional (ACSP), or similar certification preferred.