Margaux Host

SUMMARY:

The Margaux Host is responsible for fulfilling the daily operations of the restaurant including welcoming all guests, answering telephones and taking to-go orders in addition to messages for managers and passing them along to appropriate parties. This associate must follow the expectations of the JW Marriott Grand Rapids, and that of Marriott Quality Assurance Standards along with guest service standards. The Margaux Host is responsible for creating a teamwork environment and produce quality service to each guest. 

ESSENTIAL FUNCTIONS: 

• Welcome all guest to the restaurant, introduce the guest to the menu and the specials.
• Maintain daily set up and/or breakdown of the restaurant by following daily checklists.
• Maintain cleanliness of public areas at all times.
• Be able to follow QA Standard of Service when interacting with and seating guests.
• Know each menu item and its ingredients. Know what happy hour and other specials are.
• Act as a concierge for our area, know of events happening.
• Strives to exceed guest satisfaction and looks for ways to provide the best possible service.
• Understands all facets of job responsibilities and displays the skills necessary to complete tasks.
• Complete daily cleaning duties and side work tasks, takes pride in their work.
• Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy.
• Participates in department meetings and communicates freely expressing ideas, opinions or views.
• Communicates with management and other staff members.
• Displays a positive courteous and polite attitude, works well with others.
• Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed.
• Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own.
• Utilize time well and is productive throughout the entire shift while meeting department standards.
• Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible.
• Follow the AHC safety standards of our hotel.

REQUIRED SKILLS: 

- Must have previous restaurant experience.
- Friendly / Genuine demeanor
- Calm under pressure
- Well spoken & confiden.t
- Excellent telephone etiquette. 
- Strong Organization skills.
- Time management.
- Compassionate, Empathetic, and Understanding.
- Ability to see the "Big Picture" and look ahead.
- Makes decisions for and in favor of guests, exceeding expectations.

QUALIFICATIONS: 

• High school diploma or GED
• Related experience and/or training.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Must be able to be on one's feet up to 8 hours per day.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.