Manager, Cloud & Infrastructure

• Lead the delivery and support of cloud and infrastructure services, ensuring high levels of availability, performance, and reliability
• Drive operational excellence through automation, optimisation, and continuous improvement initiatives that enhance service quality and efficiency
• Build and develop a capable, engaged team through coaching, mentoring, and clear performance leadership
• Strengthen technology resilience by leading disaster recovery planning, testing, and business continuity outcomes
• Partner with stakeholders across New Zealand, Australia, and Group Technology teams to align priorities and deliver business value
• Manage vendor and service provider relationships to achieve high-quality outcomes, strong service performance, and cost-effective delivery

• You bring extensive experience leading infrastructure, cloud, or technology services teams within complex enterprise environments
• You have a track record of delivering reliable technology services while balancing operational priorities, risk, and continuous improvement
• You have strong relationship-building and influencing skills, enabling collaboration across technical, business, and vendor stakeholders
• You bring a strategic mindset and can translate technology roadmaps and future-state thinking into practical outcomes
• You have experience working with cloud platforms, enterprise infrastructure, managed service providers, and service management practices
• You may also have relevant tertiary qualifications, ITIL certification, or experience working within formal governance, risk, and audit frameworks

At AIA, your skills in technology, data, and analytics are more than technical expertise, they’re the foundation for creating Healthier, Longer, Better Lives. In return for your contribution, we offer a dynamic environment where innovation thrives, flexible ways of working, and opportunities to lead digital transformation at scale. You’ll have access to cutting-edge tools, continuous learning programs, and a collaborative culture that values curiosity and creativity. Together, we’ll design smarter solutions, unlock insights, and build digital experiences that make a real difference for millions of people across Asia-Pacific.

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

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