Complex Motor Claims Handler

We are seeking a pro-active and results/outcome driven individual who is keen to embark or continue on a career within motor claims. 

Managing a portfolio of predominantly Third Party Property Damage claims from cradle to grave in a pro-active and cost effective manner. 

Providing customer focussed support through triaging and managing incoming claim enquiries from brokers/customers.

Managing newly advised court documents and engaging with internal teams, Third Party Agents (TPAs) and panel lawyers to ensure the appropriate steps are being taken on these matters.

The role will require interaction with internal claims teams and stakeholders, brokers, insureds, external providers and third party agents.  Additional adhoc support to the motor claims teams and management.

A training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of motor claims - technical, legal liabilities, coverage, quantum, legal/regulatory procedure, negotiation and assessment skills etc – to manage a portfolio of complex motor claims.  

How you'll make an impact

• Take pro-active and timely steps to effectively deal with incoming court documents – engaging with internal teams and external TPAs and oversee their management of activities ahead of Court deadlines – liaise with our legal panel to ensure they are taking the necessary steps.     
• Oversight of the Incoming Court Documents process – ensuring records/registers are kept up to date and case actions are chased in a timely manner. 
• Escalating any un-resolved Court Document cases to Team Manager and providing senior management with a weekly profile overview of new incoming cases.
• Liaising with Courts and Claimant Representatives via telephone and email to obtain the necessary information to identify our involvement on a Court Document.  
• Support the team by triaging and managing incoming claims enquiries from brokers and customers. Reviewing the claim file to identify the information to answer the enquiry and engaging with the claim handler where necessary. Proving timely responses to them in line with the Department’s Key Performance Targets.
• With the training in place, proactively handle and investigate complex claims from cradle to grave, accurately and efficiently validating and assessing coverage, liability, and quantum.
• Demonstrate a customer focused mindset and achieve cost-effective claim resolutions, tangibly seen through claims outcomes and litigation management.
• Support business strategies in minimising indemnity exposure and mitigating vendor and legal expense.
• Demonstrate best practice adherence, consistently achieving audit benchmark and/or above.
• Foster a “Win Together” mindset and develop and maintain strong relationships with internal and external stakeholder/vendors/panel etc.
• Keep informed and up to date on all aspects of the Claims proposition and promote where possible.
• Ensure claims file data is accurate at all times.

• Proven experience in handling third party motor claims including   personal injury claims, third party property damage and credit hire claims (later optional)
• Good understanding of the end to end claims procedures along with knowledge using claims systems including MOJ & OIC portals  
• Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
• Detailed working knowledge of the legal and regulatory environment within which such motor claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Strong policy language and interpretation skills for accurate indemnity decisions
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.
• Ability to contribute effectively within a team environment.
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.