Credit Control Team Leader - Maternity Cover

Join us as a Credit Control Team Leader - 12 months FTC (Maternity Cover)

Talbot operates within the Lloyd's Insurance Market through Syndicate 1183 and Syndicate 2019.   With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance specialist. Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property and Terrorism.  Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs. Syndicate 2019 provides Lloyd’s investors with access to AIG’s Private Client Select (PCS) portfolio. Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions.

• Responsible for the day to day management of Credit Control Team
• Escalation point for the Credit Control Team
• To mentor and assist the Team to reduce aged debt, escalated issues, build strong relationships with back-office processing functions including but not limited to Lloyd’s brokers, coverholders, lead insurers and the Lloyd’s central market premium processing platform.
• Responsible for the day to day oversight and workflow management of a team ensuring productivity, targets and objectives met.
• Ensure all team members have documented objectives, regularly review individual and team performance targets, outputs and behaviors providing timely feedback.
• Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
• Monitor and review all premium and unallocated cash postings for accuracy and MI reporting.
• Provide daily, weekly and monthly reporting for all required team metrics, as and when required.
• Produce operational and subject matter guidance for all team processes.
• Regularly liaise with external parties including clients, brokers, and Underwriters, and you will need to establish good working relationships accordingly to ensure targets and objectives are achieved in the payment of premium in a timely manner
• The role may involve working with a variety of internal stakeholders throughout the business:
  • Underwriting
  • Operations
  • Finance
  • Delegated Underwriting
  • Talbot Overseas Offices
  • Claims
  • IT and Data Analytics
  • Risk, Compliance and Internal Audit

• Experience in Team Management is preferable– resourcing, training and development
• A good understanding of underwriting and underwriting operations
• Knowledge of Lloyd’s operational processes and systems
• Working with Process Development Teams and implementation of new business processes
• Previous experience working within a Credit Control department desirable
• Insurance Credit Control reconciliation experience desirable
• Understanding of Slips, associated endorsements and closings essential
• Knowledge of Lloyd’s market practices preferred

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.