Senior User Researcher

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

At Alan, research is not a checkpoint. It's a compass. Our User Research team sits at the intersection of product, design, and engineering, making sure every decision is grounded in what our members actually need, feel, and experience.

As a User Researcher at Alan, you will gather and prioritize the most important questions from across the company, and design the right research to answer them. That means running interviews, diary studies, surveys, and usability sessions throughout the full product cycle, not just at the end. You'll then turn those findings into insights that are clear, compelling, and genuinely useful to the teams who need them.

You'll work hand in hand with Product Managers, Designers, and Engineers, and collaborate closely with our analytics and data science teams to tell a complete story about our product. You'll also help grow research culture across Alan, sharing your craft and mentoring teammates along the way.

At Alan, great research drives great product. If you love figuring out what people truly need and translating that into decisions that matter, this role is for you.

🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work.