Senior UX Researcher, 6-month contract

When you join our product design team, you’ll help shape exceptional experiences for millions of users worldwide. By collaborating with engineering and product management, you’ll bring bold ideas to life—leveraging cutting-edge technology and AI to deliver genuine, practical value and solve meaningful challenges for our customers and teams. Here, innovation means harnessing AI to create truly user-centered, accessible experiences from log-on to log-off. Join us to redefine intuitive design and drive the future of AI-powered products.    

As a Senior UX Researcher you’ll actively direct UX research activities, creating and executing a strong research plan, and delivering key insights that help to achieve our strategy. In this role, you will work directly with product, engineering, and UX design partners as you conduct discovery research and validate solutions and partner with other researchers to drive awareness of users - pushing for best practices, taking ownership and identifying strategic opportunities and leading to those outcomes.
You’ll be joining a diverse and international UX team with lots of learning opportunities. You’ll be delivering top quality research insights to complex problems, working with the UX Manager and a team of highly talented Product Managers, Designers, Content Designers, and Engineers who appreciate user experience and want to build the best products available in the market.

As a Senior UX Researcher, your background will look like

• 5+ years of relevant industry experience, leading research in senior roles in a lean, agile, and delivery - driven environment.
• Ability to create research plans and deliver key insights through identifying the best fitting methodology that fits with your team’s timeline with AI automated flows. Like user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo.
• Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities. Thinking about AI in the processes of UXR.
• Excellent knowledge of qualitative research best practices and approaches and understand of quantitative research, able to bring it as part of the picture.
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers).
• Builds workflows that let AI run routine research steps against the team's criteria, so your own time goes to study design and judgment.