Bilingual Collections Representative

This role will be responsible for maximizing recoveries while minimizing collection losses. Incumbent will be responsible for working with and monitoring the activities of Legal counsel, bailiff and other vendors in effort to recovery NCF security and establish repayment schedules with debtors.

The following position function statements describe the general nature and level of work being performed. The position function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

• Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current.
• Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
• Finalize vendor invoices – Once approved invoices are received from supervisors; ensure accuracy of information input by vendor. Forward correctly completed invoices to accounts payable to issue payment and to internal processing department to post to appropriate accounts. Log all vendor invoices on monthly and yearly trackers – ensure spreadsheet functionality to provide summary for management
• Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
• Identify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.
• Answers incoming calls from customers and dealers in regard to inquiries.
• Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
• Perform other assigned tasks and duties necessary to support the Collections department.

• Bachelor’s Degree or College Diploma in Business preferred -  or equivalent years of experience.
• Minimum of 1-3 years of experience in Auto Financing (preferred) including Collections. 
• Excellent communication skills in both French and English, written and oral.
• Proficiency with MS Software, including Excel, Word, and Outlook.
• The incumbent must have excellent telephone, interpersonal, organization and diplomacy skills.  Interpersonal communications in this position focus on hearing and resolving contentious client issues professionally and diplomatically. To do this effectively, the incumbent must have collaboration, advocating, counseling, effective listening, influencing, conflict resolution, moderation, negotiation skills and the ability to communicate complex information.
• Presentation skills are also necessary for biweekly and monthly meetings.

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.