Bilingual Senior Customer Service Representative

• →Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns, in a call center setting.
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• →Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; and ensuring communications are current and flow smoothly to the reps. 
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• →Verifies work completed by reps for detail and accuracy.
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• →Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries.
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• →Monitors agents to ensure quality service while coaching and developing agents.
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• →Monitors workflow to ensure timely and accurate response to customer correspondence.
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• →Monitor all incoming customer mail and emails.
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• →Ability to work in a fast-paced environment and handle high call volumes when necessary.
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People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Salary Range:

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.

• Bachelor’s Degree or College Diploma in Business preferred. 
• Minimum High School Diploma has 1-3 years’ experience in the area of customer service relating to automotive finance.
• Good knowledge of Word/Excel/Outlook, as well as a good comfort level adapting to new computer systems.
• Must be organized, have good time-management skills and be able to multi-task.
• Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints.  As such candidates must have strong written and verbal communication skills.