Field Quality Improvement Dy Manager

Chennai - Nmiplmid

OtherManager

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Quick Summary

Key Responsibilities

Secure Product Quality of several assigned models coming from multiple production sources. For Top Pareto concerns and G-DAT items meeting action criteria,

Technical Tools

OtherManager

Job Title
MANAGER – FIELD QUALITY IMPROVEMENT (FQI)
Department
AMIEO TCS
Function
FQI – Vehicle Engineering
Legal Entity
NMIPL
Location
India
Level
EVP - 7
Direct Manager
Mr. Jean Paolini
Manager’s Manager
Mr. Josep Traver
Document Created
Mar 2026

Responsibilities

~2 min read

→Secure Product Quality of several assigned models coming from multiple production sources.

→For Top Pareto concerns and G-DAT items meeting action criteria, ensure clear and accurate VOC collection including market and customer impact via Technical Reports through close co-ordination with Field Engineers.

→Validate TR, conduct Warranty data analysis using Advance excel and/or Power Point slides (if needed) for Incident and Market impact explanation to responsible System engineers and thereby assign TR with proper alignment and agreement.

→Upon Countermeasure request issuance (REQ), follow-up status of all OPEN Requests via effective communication during weekly follow-up meetings (QPM) and work towards request closure in shortest possible lead-time.

→He/she should work with AMIEO FQI Functional Engineering and Production source to provide Field Fix (Quick solution) to Dealers è Customers (via FE support)

→Monitor Countermeasure Effectiveness in the market. If Post Countermeasure incidents are on increase, re-open investigation. Aim towards zero defect.

→Prepare Monthly Management Report for his/her respective Model that shows status of 3MIS, 12MIS & Durability concerns (PFP’s meeting C/M action criteria). Highlight any Hot concerns, roadblocks or escalation support from Management.

→For New Models launched, conduct extensive Quality Improvement activities that includes Audit of first batch of SOP vehicles and daily Task Force activity to capture 100% of market issues and report to Production source for effective countermeasure adoption.

→Conduct Customer Surveys to capture clear VOC for solution development.

→With Learner Mindset, should pro-actively indulge in Self-Training (Technical, Soft skills & Management related trainings) using company’s Self Learning Portal

→With changing market environment, should be flexible enough to take New and/or additional tasks from time-to-time as needed for ever evolving business.

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Should have a minimum of 5 to 7 years of Experience in a reputed OEM.

Experience in manufacturing plant and/or R&D with Auto OEM is an advantage.

Experience in vehicle concern root cause analysis and problem-solving is necessary.

Inclination / drive towards technical analysis and detailing is required.

Should have experience in Technical Report Writing Skills to clarify customer concern.

Driving license.

Should be well versed with Excel and PowerPoint applications.

Should possess strong data analytical skills.

Should possess strong Communication and Negotiation skill

Behavioural Competencies Required

Analytical thinking, Persistence, Attention to details, information seeking, Collaboration & Negotiation skills.