Admin Asst II (Fayetteville, NC)

The Administrative Assistant performs a range of clerical tasks, resolves problems and coordinates administrative support activities in support of administrative, program or technical operations.  There may be significant concentration in public contact, records and reports duties, requiring regular phone contact with recipients of services, representatives of other agencies, institutions and the public.  

This is a full-time onsite opportunity.  The successful candidate will report onsite to the Alliance Home Office (Fayetteville, NC) 5 days per week. 

Support Program Functions

• →Check Slot Scheduler
• →Assist members with paperwork
• →Perform Medicaid Audit on I/DD clients
• →Check NCTRACKS for Medicaid status
• →Update I/DD Client database (clients name, Medicaid number, Social security number, chart number,  Provider contact information, Guardianship contact information and services in Alpha
• →Make room reservations for SIS evaluators
• →Key NCSNAPS on I/DD clients
• →Collect & distribute National Core Indicators Surveys and provider report after completion
• →Add, Delete, Tag and transfer clients
• →Assist with peer review for I/DD clients charts
• →Provide I/DD Supervisors with updated created documents: Active Innovation Waiver list: I/DD client database, Care Manager caseloads,  create certificates for staff
• →Check Rightfax, print and distribute to staff

Provide Reception Desk coverage

• →Answer phones 
• →Direct visitors & clients as well as  Behavioral Healthcare and Community Mental Health clients to 3rd and 4th floors
• →Enforce visitor security procedures
• →Provide Alliance resource information

Provide office support

• →Send outgoing and Sort/Distribute incoming mail
• →Making room and car reservations for all departments
• →Assist Staff with issues regarding documents in Microsoft Office programs: Ex. Microsoft Excel Worksheets, Microsoft Word documents, etc
• →Submit work orders for building maintenance issues
• →Upload documents from potential clients for access
• →Provide meter readings for Systel equipment

Provide committees and meeting support

• →Assist staff with webinars/trainings by setting up the laptop, speakers & projector
• →Set up laptop/speakers & projector for All Staff meetings
• →Assemble and distribute meeting agenda and documents
• →Take minutes for assigned meetings

Manage Health Information

• →Process concealed carry permits by clearing in Alpha and Cumberland County Mental Health Database and log all permit information on HIM spreadsheet
• →Process clearances on all ROI received in person, mail or by fax and log on spreadsheet including all DDS requests received by mail
• →Request copy of records
• →Print copies to appropriate parties. 
• →Provide Sherry with Certificate of Destruction from shredding done monthly

Graduation from high school or equivalent and 3 years of clerical/administrative support experience 

or 

Completion of a two-year Office Professional Administration or Business Administration program and one (1) year of related experience

or 

Bachelor’s degree from an accredited college/university

• Knowledge of office techniques.
• Skill in calculating basic math problems.
• Skill in using audiovisual equipment.
• Skill in organizing work flow and coordinating activities.
• Skill in using computers and Microsoft software, such as Outlook, Word, Excel, Project, Access, PowerPoint, Publisher, etc.
• Ability to practice effective communication techniques, both orally and in writing.
• Ability to solve problems.
• Ability to establish and maintain effective working relationships.  
• Ability to train others in use of related equipment.

Employment for this position is contingent upon a satisfactory background, which will be performed after acceptance of an offer of employment and prior to the employee's start date. 

Salary Range 

$18.52 - $23.70

 Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity

 An excellent fringe benefit package accompanies the salary, which includes:   

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility