Catastrophe Claims Advisor

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• Investigates, negotiates and settles claims of medium – high complexity by telephone and written correspondence
• Interprets insurance policy wordings, determines policy coverages and reserves
• Document claim files with notes, evaluations and decision making process
• Ensures prompt and equitable settlement of medium- high complexity claims by following prescribed and recommended processes. Process payments within established authority levels.
• Negotiates with insureds, claimants and insurers
• Participate in the processes to identify, recommend and implement appropriate changes/enhancements to claim policies, practices, procedures and continuous improvement initiatives as requested by manager
• Meet the productivity, customer service goals and quality objectives specified for National Claims and discipline
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner. Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Participate in Queue Responsibility

• 3-5 years' experience in handling medium to large loss complex residential property claims.
• CIP Designation, or currently enrolled.
• Experience in adjusting single peril auto claims.
• IICRC Certification, or enrollment.
• HAAG Certification, or enrollment.
• Ability to review, critique, and negotiate reconstruction estimates
• Proficient with Xactimate and Guidewire.
• Stratum 1 Information Processing Capability.
• The ability to handle high volume of claims – 125+/- pending.
• Bilingualism considered an asset.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.