Amarbank22mo ago

Customer Experience Retail (Surabaya Area)

Indonesia·Surabaya,SurabayaFull-time - Contractmid

Customer SuccessCustomer Experience

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Quick Summary

Overview

Who are we? Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading digital lending product, Tunaiku has the distinction of being the first FinTech product in Indonesia. We are also the first digital bank on the cloud.

Technical Tools

fintech

Ensure the accuracy and completeness of borrower customer data.

Conduct contract signing with customers in accordance with company procedures.

Perform field visits or surveys to customers’ offices to verify information and maintain service quality.

Provide an excellent customer experience through professional interaction and responsive service.

Coordinate with internal teams to ensure smooth and efficient customer onboarding and contract processes.

Minimum education in high school diploma or equivalent.

Experience in courier services, document handling, or a similar role, with a strong understanding of confidentiality protocols and legal requirements.

Owns a personal two-wheeled vehicle.

Valid driver's license with a clean driving record (SIM & STNK).

Honest, target-oriented, and enjoys fieldwork.

Ability to multi-task, prioritize, and manage time effectively.

Willing to be placed in Pasuruan, Bojonegoro, and Kediri Area.