Amiri
Amiri2mo ago
USD 90000–100000/yr

E-Commerce Operations Manager

United StatesLos AngelesFull Timemid
OperationsOperations Manager
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Overview

Purpose and Objective The E-Commerce Operations Manager is a newly elevated leadership role responsible for driving the operational excellence, project execution,

Technical Tools
OperationsOperations Manager
Purpose and Objective
The E-Commerce Operations Manager is a newly elevated leadership role responsible for driving the operational excellence, project execution, and cross-functional coordination that power our digital business. This leader will oversee critical operational workflows, manage major cross-functional initiatives, and ensure our systems, processes, and partners are optimized to support a rapidly scaling future-focused omnichannel business.
 
This role blends project management discipline, operational rigor, and technical fluency with the polished professionalism expected in luxury retail. The E-Commerce Operations Manager will own operational KPIs, lead process improvement, manage vendor and IT coordination, and guide our E-Commerce Operations Coordinator while supporting our Customer Service Specialist through operational improvement projects.
 
This position is ideal for a resourceful, analytical operator who thrives in evolving environments and elevates execution across teams.
  • Own daily e-commerce operational KPIs (order flow, returns, cancellations, fulfillment quality) while the Coordinator handles daily task execution. 
  • Identify root causes of operational issues and propose strategic solutions and process improvements.
  • Maintain and improve SOPs across all e-commerce networks—including Farfetch, internal e-commerce channels, and private sale; covering, but not limited to: order management, fulfillment workflows, returns, customer service processes, fraud and payment workflows, and system operations.
  • Monitor top-level 3PL and SLA performance; collaborate with warehouse partners to improve processes and efficiency.
  • Partner with Retail to forecast and procure e-commerce packaging needs based on sales volume and upcoming campaigns.
  • Serve as the project driver for all cross-functional initiatives assigned by the E-Commerce Director, ensuring timelines, follow-ups, documentation, and execution remain on track.
  • Lead coordination across IT, Logistics, Retail, Marketing, Creative, and Finance for e-commerce impacting projects.
  • Manage Jira boards, issue logs, and sprint documentation; ensure efficient communication between e-commerce, IT, and third-party vendors.
  • Assist in creating tech stack roadmaps and documentation for internal digital audits and for Tech Holding partners.
  • Maintain working knowledge of systems including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce (OMS/DAM), ShipStation, Celigo, Klaviyo, Nosto, Gorgias and other related platforms.
  • Configure operational settings in Shopify Plus (apps, flows, rules, basic troubleshooting).
  • Manage API connectivity at a functional level (understand data flows, identify issues, coordinate with IT or vendors for resolution).
  • Support implementation and rollout of new systems and enhancements and integrations.
  • Manage and develop the E-Commerce Operations Coordinator, including performance reviews, coaching, and career development.
  • Provide dotted-line leadership and operational support to the Customer Service Specialist, ensuring CX is never blocked by operations.
  • Foster a collaborative, high-performance operational culture.
  • 6 - 8+ years of experience in e-commerce operations, digital operations, or e-commerce project management
  • Experience supporting Shopify Plus operations and e-commerce system integrations
  • Strong understanding of fulfillment operations, 3PL processes, and omnichannel concepts
  • Ability to manage complex cross-functional projects end-to-end
  • Analytical mindset with forecasting experience (packaging, operational needs, or sales-driven planning)
  • Exceptional documentation, process mapping, and project communication skills
  • High level of polish, professionalism, and discretion appropriate for luxury retail
  • Resourceful, self-directed, and comfortable managing ambiguity

    • Preferred
  • Experience with luxury or premium retail brands
  • Familiarity with Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce
  • Experience supporting customer service teams or CX improvement initiatives with an operational lens
  • Background supporting DAM, CRM, or clienteling system implementations

    • Listing Details

    Posted
    February 2, 2026
    First seen
    March 26, 2026
    Last seen
    April 22, 2026

    Posting Health

    Days active
    26
    Repost count
    0
    Trust Level
    42%
    Scored at
    April 22, 2026

    Signal breakdown

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    Amiri
    Amiri
    lever
    Employees
    125
    Founded
    2014
    Domain
    amiri.com
    Jobs
    View 25 jobs
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    AmiriE-Commerce Operations ManagerUSD 90000–100000
    Apply Now