Customer Success Manager

3–5 years in a Customer Success Manager role within B2B SaaS, serving mid-market or SMB customer accounts including ownership of renewals.

Strong cross-functional collaboration, with a track record of working closely with Product, Engineering, Support, and Sales to drive customer value and advocacy.

Excellent written and verbal communication, across both business and technical audiences.

Adaptable and comfortable working in a dynamic environment with a bias toward action.

Experience in insurance or insurtech — agency operations, brokerage, carrier, or a platform serving them.

Working knowledge of Salesforce, particularly on the configuration or admin side.

Experience designing or running a digital-first, one-to-many customer success motion.

Project management or product marketing experience. The attention to detail to map a customer journey and develop the materials to support it.

Based in Eastern or Central time zone.