Princess Cruise Lines

What to Expect Inbound customer service and sales calls from Princess Cruises Guests and travel agents • Possible outbound calls to client-designated internal support departments, client’s customers, and/or client’s travel agent partners for status and clarification purposes • Transferring of inbound calls or outbound calls to other clientdesignated internal support departments or client account representatives • Upsell members additional cruise packages to enhance the member cruise experience Requirements Requires certification,Requires strong attention to detail, lengthy periods of intense concentration, and a great deal of learner involvement and class participation Consists of three weeks: Four hours of instructor-led content and up to two hours of self-paced content per day. Special Servicing Requirements 10 intervals are required on Sundays, Mondays, and/or Saturdays System and Equipment Equipment Must Meet Platform Standards Click Here for System & Equipment Policy Additional equipment required. Enrolled agents who have not serviced the program previously will receive a Logitech C170 Webcam which will be used while servicing. If you previously serviced the TurboTax program, please use the webcam already provided to you. Agents must also have: • Noise Cancelling Headset • i5 (or equivalent), i7 recommended • Current OS patches (last 15 days) • Anti-malware solution with current definitions (15 days) • Active firewall • Global Protect 5.2.11 or higher Benefits NEW! $500.00 in Servicing Incentives!