Student Assistant Supervisor/Circulation Technician

Position Summary

The Student Assistant Supervisor/Circulation Technician is responsible for hiring, training, and supervising student circulation assistants, as well as for staffing the Circulation Desk, performing all duties necessary to ensure orderly lending, returning, and use of library materials. In addition, the position provides support to other circulation staff and staff in other library departments as needed to provide comprehensive service to all Library patrons. This position may be responsible for the Circulation Department in the absence of supervisors.

Job Duties and Responsibilities

Hire and supervise hourly student assistants. Schedule student assistants in compliance with Financial Aid policies and in alignment with circulation department needs. Approve timecards and sick leave requests and monitor earnings to ensure work-study award is not exceeded. Train student assistants in library functions and policies, including confidentiality of library records, and ensure completion of required College employee training. Develop and maintain training materials. Liaise with Financial Aid Office and maintain records of procedures and other information provided by that office. Evaluate, coach, discipline, and terminate student assistants as needed. Oversee stacks maintenance and accurate shelving of library materials.

Perform duties necessary to ensure the orderly circulation of library materials, including: Charge, discharge, and renew library materials. Register new patrons and modify existing patron records. Identify damaged library materials, assess fines, and route materials to appropriate staff for possible withdrawal and/or replacement. Use library system software to maintain accurate circulation records. Compile reports. Review and process requests for laptops and other equipment, and receive and inspect returned equipment. Prepare and process book deliveries to off-site locations. Maintain holds shelf and notify patrons when holds are available. Respond to and process e-mail communication and requests, including library card applications.

Autonomously manage operations at the circulation desk in the absence of supervisors and understand, interpret, and communicate library policy and procedures to students, faculty, staff, and other patrons. Resolve library fine and fee charges; update patron accounts to ensure accurate assessment and collection of library charges. As needed, manage and ensure accuracy of collection agency reports, monitor and resolve discrepancies in student accounts, and reconcile student debt in cooperation with the Business office.

Respond to patron requests for basic information and assistance in using all library services, seeking assistance from other departments or making referrals, as appropriate. Answer detailed and/or complex questions about college offices and services, providing documentation or referrals as necessary. Record patron questions in desk-tracking system. Direct patrons to the physical location of materials in the collection. Respond to book security system alarms. Instruct patrons in the basic use of laptops, VCR/DVD players, photocopiers, and other equipment. Assist with simple and complex scanning. Report malfunctioning equipment. Assist Public Safety in opening and/or closing the facility according to established procedures. Perform other duties as assigned by the Access Services Librarian or Library Director, including providing support for other library departments as necessary. Participate actively in a program of professional development to enhance and maintain currency of job skills.

Required Qualifications:

High School Diploma/Equivalent

Two years of related experience.

At least one year of customer service experience.

At least 6 months of supervisory experience.

Excellent oral, written, and interpersonal communication skills. Proven ability to deliver excellent customer service and to deal effectively and tactfully with all types of internal and external customers, including students, faculty, administrators, staff, and community members.

Ability to work effectively as a team member and to provide guidance to others.

Ability and willingness to work a flexible schedule when needed, with possibility of occasional evening or weekend shift.

Ability to handle multiple priorities and frequent interruptions. Strategic, creative problem-solving abilities and conflict resolution skills.

Working knowledge of computers, including email, spreadsheets, and word processing, and ability to type accurately at a moderate rate. Experience with and knowledge of Microsoft Office. Ability to learn new technical skills in order to enhance performance and maintain currency with developing technologies

Preferred Qualifications:

Associate's degree.

Library or information center experience.

At least one year of full-time supervisory experience.

Proficiency in Spanish or another language prevalent in our community.


Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.