Infusion Scheduler

Schedule chemotherapy appointments according to physicians’ orders, outside testing and referrals.

• Oversee daily infusion and chemotherapy scheduling.

• Schedule infusion treatments, referrals, and follow-up appointments.

• Coordinate schedule changes with physicians, leadership, and clinical staff.

• Ensure scheduling aligns with staffing, physician availability, and treatment requirements.

• Confirm necessary equipment and resources are available for treatments.

• Collect patient consents and insurance information for infusion services.

• Ensure insurance authorizations are obtained prior to treatment.

• Process physician referrals and incoming patient documentation.

• Maintain accurate infusion and patient documentation within the EMR system.

• Review and resolve patient AR balances using work queues and aging reports.

• Document patient account activity and communications accurately.

• Identify and escalate payment trends or barriers to leadership.

• Maintain compliance with billing, collections, and privacy regulations.

• Provide excellent customer service to patients and staff.

• Answer incoming calls and respond to patient inquiries professionally.

• Maintain effective communication with providers, leadership, and team members.

• Demonstrate strong follow-through, professionalism, and service orientation.

• Maintain HIPAA compliance and patient confidentiality at all times.

• Follow all facility safety policies and procedures.

• Maintain an organized work environment and proper use of company equipment.

• High school education required; Associates degree preferred

• Minimum 2 years’ experience as chemo scheduler; oncology required

• Scheduling appointments

• Entering information into the EMR

• Insurance verification

• Customer service

Travel: 0-25%

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