Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for the accurate and timely processing of accounts receivable transactions, including cash application, payment processing, account reconciliations, customer account maintenance, and resolution of payment discrepancies. This position supports the organization's financial operations by ensuring receivable balances are accurately recorded, payments are properly applied, and internal controls are maintained. The role also supports month-end close activities, audit requests, and process improvement initiatives while delivering exceptional customer service to internal and external stakeholders.

• Process and apply payments received through lockbox, ACH, wire transfers, credit cards, checks, and other payment methods.
• Research and resolve unapplied cash, short payments, overpayments, duplicate payments, and other account discrepancies.
• Review and maintain accounts receivable records to ensure accurate and timely posting of transactions.
• Process customer refunds and account adjustments in accordance with established policies and procedures.
• Maintain complete and accurate documentation supporting all receivable transactions.

• Perform remote deposits and review lockbox activity for assigned entities.
• Reconcile daily cash receipts to bank activity and accounts receivable records.
• Prepare and maintain account reconciliations and supporting schedules.
• Assist with month-end and year-end close activities related to accounts receivable and cash receipts.

• Generate recurring and ad hoc accounts receivable reports for management.
• Review aging reports and assist with identifying and resolving outstanding balances.
• Support financial reporting requirements through preparation of schedules and reconciliations.
• Analyze trends and recommend improvements that enhance efficiency, accuracy, and customer service.

• Process transactions in compliance with organizational policies, accounting standards, and internal control requirements.
• Maintain confidentiality and security of financial and customer information.
• Support compliance with applicable payment processing and data security requirements.
• Assist with internal and external audits by providing documentation and responding to information requests.

• Respond promptly and professionally to inquiries from members, customers, vendors, and internal stakeholders.
• Collaborate with departments across the organization to resolve payment issues and account discrepancies.
• Support annual conventions, conferences, and other events requiring payment processing or accounts receivable support.

• Identify opportunities to streamline processes and improve operational efficiency.
• Participate in system enhancements, testing activities, and automation initiatives.
• Recommend solutions that strengthen controls, improve customer service, and reduce manual effort.

Other Duties as Assigned:

• Assists as needed with audit requests, creating or preparing reports, and other ad hoc requests.

The American Psychological Association (APA) represents 146,000 psychologists, students, and affiliates, primarily in the U.S. and Canada but also in other countries around the world. APA is a scientific and professional organization with about 500 employees and is categorized as a 501(c)(3) along with its 501(c)(6) companion organization, APA Services, Inc.

APA offers a generous employee benefits program, including Remote Work/Flexible Scheduling; a 401(k) option with employer match of up to 4%; medical, dental, and vision insurance options and an outpatient mental health benefit; paid personal/vacation time plus 12 paid holidays; Family/Medical Leave; tuition assistance; an Employee Assistance Program (EAP); short- and long-term disability insurance; and more. 

Qualified candidates must apply online through APA’s applicant system and attach a resume and cover letter specifying your salary expectations. Applications that are submitted without both documents are considered incomplete and will not be reviewed for consideration. Once your application is submitted, you will receive a confirmation email. Please make sure to check your Spam folder if you do not receive an email from us.

The American Psychological Association is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, personal appearance, familial status, family responsibilities, matriculation, political affiliation, genetic information, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.