Oracle Cloud CX Architect - DCS & Service

The Oracle Cloud CX Architect will lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service. This role will translate business requirements into scalable CX solutions, provide architectural direction for portal functionality, and help oversee integration design. Responsibilities include documenting solution architecture, guiding technical decisions, resolving design challenges, and ensuring the solution aligns with business requirements, security standards, and architectural best practices throughout delivery.

• Lead solution architecture and design for the DCS Customer Service Portal and Oracle CX Service.
• Translate business requirements and customer service processes into scalable, maintainable Oracle Cloud CX solutions.
• Provide architectural direction for the customer service portal, including solution configuration, functionality, and integration with supporting systems.
• Help oversee integration architecture and design involving Oracle Integration Cloud (OIC)
• Collaborate with functional consultants, developers, and integration resources to resolve design questions and technical challenges.
• Document solution architecture, design decisions, integration touchpoints, and technical requirements.
• Ensure the solution aligns with business needs, security requirements, data privacy standards, and established architectural best practices.
• Provide hands-on guidance during solution development, testing, deployment, and production readiness.
• Communicate architectural decisions, risks, and recommendations to project stakeholders.
• Work independently while collaborating closely with the broader project team to support successful delivery.

• →Maintain and pursue continuing education opportunities, such as training and certification exams.
• →Participate on internal projects.
• →Provide expertise and help to others, as needed, on projects.
• →Performs other duties as assigned.

• →May assist with training members of the technical staff.
• →May conduct interviews.
• →Assigns duties and responsibilities and oversees workflow of project staff.
• →May conduct project performance evaluations that are timely and constructive.

• Thorough understanding of information technology procedures and practices.
• Flexible to changing needs.
• Organized with attention to detail.
• Good at follow-up
• Willingness to get hands on with the product.
• Works well with a team
• Excellent verbal and written communication skills
• Excellent analytical, logical thinking, and problem-solving skills.
• Thorough understanding of Oracle principles and planning.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.

The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, and/or driving.

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

• 5+ years of experience architecting Oracle CX solutions.
• Strong experience with Oracle CX Service or Oracle Fusion Service.
• Experience designing customer service portals and related integrations.
• Working knowledge of Oracle Integration Cloud (OIC) and integration architecture.
• Ability to document technical designs and collaborate with functional, development, and integration teams.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

• Paid Time Off, Paid Sick Leave, Paid Holidays
• Flexible Scheduling
• Remote Work
• Learning and Development Activities
• Employee Assistance Program