Network Customer Relationship Manager

• →Manage a portfolio of network customer accounts to protect existing revenue, strengthen customer retention, and grow bookings through renewals, upgrades, and new sales opportunities.
• →Own re-term, renewal, and upgrade opportunities from customer outreach and pricing requests through execution, coordinating the right internal teams, carriers, and vendors to deliver on commitments.
• →Apply network and telecom expertise, account data, and customer business context to recommend solutions, develop business cases, and prioritize the strongest opportunities.
• →Serve as a primary escalation point for customer issues, facilitate move, add, change, and disconnect requests, and ensure timely follow-through on inquiries and incident resolution.
• →Maintain accurate account documentation, manage a disciplined pipeline for assigned opportunities, and identify process improvements that enhance customer experience and operational efficiency.

• 3+ years of client relations or account management experience.
• 1+ years of sales-related experience in a B2B environment.
• Experience with telecommunications, network, internet, data, cloud, or related technology solutions.
• Experience managing customer renewals, re-terms, upgrades, or conversion opportunities while maintaining strong long-term client relationships.
• Ability to interpret account data and present complex information clearly to customers and internal stakeholders.
• Clear written and verbal communication skills, strong organization, and sound judgment to manage concurrent customer needs, deadlines, and follow-through.
• A bachelor’s degree or equivalent practical experience is preferred.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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