~5mo ago

Vice President of Customer Service

RemoteFull timeexecutive

OtherCustomer Service

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Quick Summary

Overview

About AppJaxxAppJaxx is a fast-growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows.

Key Responsibilities

Lead and manage the customer service and client success teams to ensure world-class service delivery. Develop and implement customer experience strategies that enhance satisfaction, retention, and loyalty.

Technical Tools

b2b

Responsibilities

~1 min read

→Lead and manage the customer service and client success teams to ensure world-class service delivery.
→Develop and implement customer experience strategies that enhance satisfaction, retention, and loyalty.
→Establish and monitor KPIs around response time, resolution rates, client satisfaction, and renewal metrics.
→Collaborate with Sales, Marketing, and Operations to align communication and service standards across the company.
→Build and optimize customer feedback systems to identify opportunities for improvement.
→Develop training programs and performance frameworks to enhance team skills and accountability.
→Handle escalated client issues and ensure swift, effective resolutions.
→Partner with leadership to design scalable service models that support company growth.
→Foster a culture of customer-centricity, ownership, and continuous improvement within the organization.