Implementation Consultant

Position Title:  Implementation Consultant (Payline)

Reporting Line:  Implementation Manager

Position Purpose:  Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.

• →Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
• →Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
• →Provide best practice solutions based on customer defined business needs and business rules
• →Successfully implement products and associated services within required timeframes
• →Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication
• →Anticipate, identify and analyse risks, problems and opportunities – establishing priorities and efficiently allocating and utilising resources for resolutions
• →Apply project methodology – planning, follow up, reporting and quality assurance
• →Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
• →Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
• →Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
• →Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment.
• →Development and maintenance of good working relationships with other Associates in accordance with ADP values
• →Ensure cooperation and sharing of skills and expertise
• →Ensuring all relevant issues and activities are entered into management systems
• →Achievement of team and individual KPIs
• →Responsible for driving own personal development plan
• →Anticipate risk and capture on ADP’s Implementation Risk and Issues register, actioning accordingly and escalating to management where required
• →Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
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Experience:

• →Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
• →Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
• →Experience with project management methodology, with demonstrated success in previous roles
• →Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
• →Experienced with the ‘build and configuration’ of products/systems
• →Strong ability to identify client risks and provide options for resolution
• →Proven experience in data mapping, data conversion and data integrity
• →Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
• →Experience in Microsoft applications such as MS Project, Word and Excel
• →Experience working within a matrix organisation for a US owned organisation preferred.
• →Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
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Certifications / Qualifications:

Tertiary qualification with a business-related field, or Information Technology

Proven experience in a similar role may be taken in lieu of formal qualification

Project Management certification ideal