Team Leader Client Service (Payroll)

ADP is hiring a Team Leader Client Service (Payroll). 

• Do you have a passion for leading and motivating teams to achieve their best?
• Can you align team performance with organizational goals while fostering collaboration?
• Are you ready to lead by example and inspire positive change?

Well, this may be the role for you. Ready to make your mark?

In this role, you will lead and inspire your team by providing clear direction, setting performance expectations, and aligning daily activities with organizational goals. You will foster a positive, collaborative environment where associates feel motivated, supported, and accountable for delivering exceptional service. By implementing strategies that drive productivity, monitoring performance metrics, and resolving challenges proactively, you will play a vital role in enhancing both team effectiveness and client satisfaction.

In your daily duties as a Team Leader, you will provide guidance and direction to team members, ensuring alignment with department and organizational objectives. You will assist your team members with escalated and urgent case work. You will monitor team performance, conduct evaluations, and deliver constructive feedback to enhance individual and team productivity. Responsibilities include facilitating open communication, addressing obstacles, and implementing solutions that foster collaboration and maintain focus. You will also support the professional growth of team members through coaching, training, and opportunities for advancement, while reporting performance metrics and progress to leadership.

You will thrive in this role by demonstrating strong leadership, excellent communication, and effective decision-making skills. Success requires the ability to manage multiple priorities, inspire and motivate others, and resolve conflicts constructively. Your adaptability, emotional intelligence, and commitment to team development will position you as a trusted leader who drives results while fostering a culture of collaboration and accountability.

What you’ll do: Responsibilities

What you can expect on a typical day:

• Team Coaching. Inspire and mentor associates to align team performance with strategic goals.
• Performance Management. Monitor associates, conduct evaluations, provide feedback, and address issues proactively.
• Collaboration & Influence. Work across teams, departments, and leadership to ensure alignment and impact.
• Associate Development. Provide mentorship and growth opportunities, supporting associates’ career advancement.
• Change Management. Lead by example in promoting positivity, adaptability, and transformational change.
• Escalation Management. You will take ownership of complex or atypical matters and work in conjunction with various third parties and team members within our Payroll, HR, and Benefits departments to resolve issues timely, maintain compliance, adapt to process changes, and leverage new technology.

QUALIFICATIONS REQUIRED:

• Bachelor's degree or equivalent in education and experience
• At least 3 years of experience
• At least 1 year of people leadership experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• CPP or FPC certification highly preferred
• For internal ADP talent, BRG leadership experience highly preferred
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
• Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures
  
  
  

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