6mo ago

German Customer Service Agent - Remote in Greece

GreeceRemoteFull-timemid

Customer SupportCustomer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Manage incoming chat, mail or phone calls Identify and assess customers’ needs to achieve satisfaction Build relations of trust through open and interactive communication Provide accurate, valid, and complete information by using the methods/tools…

Technical Tools

ms-office

Looking for a role where your love for the German language and helping others plays a major factor? We are hiring on behalf of our client for the role of German Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

~1 min read

→Manage incoming chat, mail or phone calls
→Identify and assess customers’ needs to achieve satisfaction
→Build relations of trust through open and interactive communication
→Provide accurate, valid, and complete information by using the methods/tools
→Keep records of customer interaction, process customer accounts and file documents
→Follow communication procedures, guidelines, and policies

Requirements

~1 min read

Fluency in German (C1 - C2)
Very good command of English (B2 – C1)
Good MS Office skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively