Program Manager

Chile·SantiagoRemoteFull-Time Permanentmid

OperationsProject Manager

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Overview

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports,

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OperationsProject Manager

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).

Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE:

This is an exciting opportunity to join Apply Digital’s growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital’s keyClients.

You will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals.

You will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and performance reports. Youmust be prepared to both independently lead cross-functional teams and provide programmanagement support for program or projects where someone else serves as the Lead.

This role reports to the Head of Project Management and will require to attend to the offices of the client in Mexico City.

Monitoring and Controlling Progress: Develop and maintain schedules, timelines, milestones, and performance reports. Track progress towards accomplishing program or project milestones and deliverables in respective management reporting tools and templates. Identify and find solutions to resource conflicts and appropriately alert management if issues cannot be resolved.

Stakeholder Management. Provide input and updates to the senior leaders in accordance with the overarching program governance. Interface regularly with management to ensure the appropriate level of stakeholder communication. Work with PMO and workstream leads to ensure that programs remain aligned to corporate and top-down imperatives

Change Management: Ensuring effective stakeholder impact analysis is conducted before developing associated change strategy to maximize engagement and adoption and minimize resistance. Ensuring the program plan remains aligned with key change management activities. Utilizing team problem-solving skills to solve and implement solutions collaboratively.

Knowledge Management: Ensuring all program or project documentation is current, complete, stored and shared in a way that is consistent with the PMO standards.Proposing improvements and best practices for governance, processes, tools, and templates to ensure the successful management and reporting of respective initiatives.

BSc or BEng degree with 10+ years’ experience

MBA or experience in experience in a digital agency, strategic consultancy or digital product studio

Experience with agile and lean methodologies required

Demonstrated program or program/project management involving digital transformation, business process optimization, and organizational change management

Strong knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality

Experience managing and allocating resources within a program across multiple streams of work

Experience partnering with client/account managers to understand the client’s business needs and identify new opportunities that support and drive the overall account growth

Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high-value, winning proposals

Experience with defining visual controls and dashboards using Google Sheets/SmartSheet, Miro, or other digital collaboration tools

Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels.

Sound technical aptitude and proven ability to grasp general knowledge of multiple disciplines and technologies with superior comfort with digital tools

Ability to thrive and adapt in a fluid environment and foster a strong collaborative spirit

Outstanding relationship, influencing, and negotiation skills

Ability to influence, collaborate and align with cross-functional and matrix partnerships on key programs or projects; drive accountability and outcomes

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:

Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.

An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.

Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.

Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.