Product Implementation Specialist

About Aktos
Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology.

We’re hiring an Onboarding Specialist to own complex, multi-month customer implementations from kickoff to go-live. This role is project-management heavy: you’ll derisk programs, coordinate stakeholders across functions, manage timelines and dependencies, and ensure clients successfully adopt Aktos.

• →Own 3+ month onboarding programs end-to-end — create and run project plans, track milestones, and remove blockers to keep implementations on time
  
  
• →Lead stakeholder management — map sponsors, align cross-functional stakeholders, run steering calls, and negotiate scope/timing tradeoffs
  
  
• →Proactively derisk implementations — maintain risk registers, define gating criteria, escalate appropriately, and keep executive stakeholders informed
  
  
• →Diagnose technical and product blockers — analyze data mismatches, product configuration gaps, integration issues, and propose pragmatic fixes
  
  
• →Collaborate with product & engineering — surface recurring issues, document patterns, and recommend product improvements to reduce future onboarding effort
  
  
• →Standardize and scale onboarding — create playbooks, runbooks, templates, and internal documentation to speed up future implementations
  
  
• →Communicate clearly with clients — set expectations, guide them through setup, and resolve questions efficiently
  
  
• →(Bonus) Perform light technical work — data imports, SQL lookups, API checks, test configurations, and validation of integrations

We’re explicitly looking for people who have led long, complex onboarding programs (3+ months) where project management, stakeholder management, and derisking were the day-to-day work. Typical backgrounds we love include:

• Implementation/Professional Services at an enterprise SaaS vendor (ERP, CRM, HRIS, billing/collections) — titles like Implementation Manager, Senior Onboarding Specialist, Professional Services Consultant, or Technical Project Manager (Onboarding)
  
  
• Customer Success/Onboarding leads at companies that deliver 3–6 month deployments (examples: NetSuite, Salesforce, Workday, Oracle NetSuite, Zendesk/Support Enterprise, HubSpot Enterprise)
  
  
• Project managers or consultants who managed customer rollouts at payroll/benefits, billing platforms, or other regulated vertical SaaS with complex integrations and data migrations
  
  
• People from consulting practices or systems integrators who ran scoping, SOWs, and cross-functional delivery for multi-stakeholder clients
  
  

If you’ve had titles like Implementation Manager, Professional Services Manager, Customer Onboarding Manager, Technical Project Manager — Implementation, or Senior Onboarding Specialist and you’ve driven multi-month, enterprise-style implementations, you’ll fit well.

• 1–3 years experience in SaaS onboarding, implementation, or project management — must include ownership of 3+ month onboarding programs or equivalent enterprise engagements
  
  
• Strong project management and stakeholder management skills — project plans, risk registers, gating, escalation, and executive reporting
  
  
• Basic SQL and Excel skills (able to run lookups and validate data); comfort with light technical troubleshooting
  
  
• Strong written and spoken English communication
  
  
• Excellent organization and attention to detail
  
  
• Comfortable working across time zones in a fast-paced startup
  
  
• Bonus: experience with customer data migrations, APIs, Postman, Zapier or other workflow automation tools