Senior Renewals Manager

Appriss Retail is the total retail loss solution for omnichannel, unifying high-quality data across stores, online, and customer ser-vice to reduce returns, cut shrink, and manage incidents. Our products—Engage to reduce returns, Secure to cut shrink, and Incident to centralize visibility—help retailers move from reactive loss control to strategic profit protection. Together, they empower organizations to make better operations decisions, strengthen accountability, and put hundreds of millions back to the bottom line. Covering 40% of all U.S. transactions and active in 45 countries, Appriss Retail is trusted by 60+ of the top 100 U.S. retailers to deliver lasting performance improvement. Learn more at apprissretail.com.

We are looking for a Senior Renewals Manager to join Appriss Retail’s commercial team. This is a high-impact individual contributor role reporting directly to the Chief Customer Officer — and a significant opportunity to help shape how Appriss Retail drives world-class retention and grows revenue across its existing customer base.

• Renewal execution: own the renewal process end-to-end — quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams.
• Renewal strategy: partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue.
• Forecasting: maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn.
• Playbook development: build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage.
• Pricing evolution: support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams.
• At-risk accounts: partner with CSMs when an account needs commercial support to navigate a renewal — the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it.
• Pricing and packaging transition: play a central role in the 2026–2027 pricing and packaging initiative — helping existing customers navigate new commercial structures as we evolve our product suite.
• KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.

• 7+ years in a commercial role — renewal management, account management, or B2B sales — with a track record of driving strong retention and managing complex renewal cycles.
• Experience with subscription renewals and commercial processes in a SaaS environment; comfort managing a high-volume, high-stakes renewal portfolio.
• Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy.
• Strong forecasting instincts — you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy.
• Ability to build playbooks and scalable processes — you bring structure to complexity and leave things better than you found them.
• A collaborative mindset: you work with account teams, not around them — renewal success here is a team sport.
• Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus.
• Highly organized with strong CRM discipline; Salesforce proficiency expected.

• Salesforce (renewal pipeline management, forecasting, and deal tracking).
• Claude AI tooling (Appriss is an active AI-first organization).
• Microsoft Suite (Teams, Excel, PowerPoint, SharePoint).

• Bachelor's Degree or equivalent.