Customer Service Coordinator (CSC)

Process and manage orders

Review Purchase Orders [POs]

Coordinate and advance project status

Schedule orders for production based on standard lead times

Interface with internal systems

Follow established guidelines

Complete operations task set by SC manager

Interact with Order Specialist and Project Managers 

Generous training period

Utilize or develop knowledge of product and price book

Interact and coordinate with internal resources on projects

Work in a shared mailbox with other team members

Role will be 50/50 order entry and shop task

HS diploma or GED equivalent from an accredited institution

2 years of experience in a customer service role

Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;

Proven customer service skills including prompt response and documentation;

Data entry skills with attention to detail;

Written and verbal communication skills;

Construction or architectural field knowledge a plus.