Sonka Resort Manager

Sonka Resort is looking for an experienced Resort Manager to lead the resort’s
day-to-day operation and play an important role in its continued development.

Part of Arctic GM Experiences, Sonka combines accommodation, guest services and
Arctic experiences in Finnish Lapland. We are looking for a strong hospitality
professional who can take genuine ownership of the resort, lead the team and ensure a consistently high-quality guest experience.

• As Resort Manager, you will have overall responsibility for the operation and continued development of Sonka Resort.

• ● Lead the resort operation and team, including reception, housekeeping,
  maintenance and daily priorities
  ● Own the guest experience and quality standards, from booking and arrival
  through to departure
  ● Oversee the commercial and digital side of the resort, including booking systems, availability, rates and guest-facing information
  ● Maintain and develop the property and its presentation, including inspections,
  maintenance follow-up, photography and content
  ● Work closely with Arctic GM management and operational teams to improve
  routines, solve issues and support the continued growth of Sonka Resort

• We are looking for someone with proven operational management experience within hotels, resorts or hospitality.

• You know how to lead people, organise a busy operation and maintain high standards without needing constant direction.

• ● A confident and supportive leader
  ● Structured, reliable and hands-on
  ● Proactive and comfortable making decisions
  ● Guest-focused with strong attention to quality
  ● Calm and solution-oriented when priorities change
  ● Fluent in English
  ● Hold a valid Category B driving licence recognised in Finland
  ● Already have the right to work in Finland without employer-sponsored work
  authorisation

• Experience from resort operations, international hospitality, high-volume environments or winter destinations is considered an advantage.