LEGISLATIVE LIAISON / AGENCY OMBUDSMAN

The Arizona Registrar of Contractors (ROC) licenses and regulates the State's construction industry. The agency issues licenses to construction businesses, investigates complaints against licensed contractors, and addresses allegations of unlicensed contracting activity. The ROC's mission plays a vital role in serving and protecting Arizona citizens.

The agency is looking for a Legislative Liaison / Agency Ombudsman to join the ROC Team. This key position works closely with the Director and Assistant Director to coordinate and advocate with elected officials on issues affecting the ROC. In addition, the selected candidate will serve as the designated agency ombudsman, coordinating with the Arizona Ombudsman–Citizens Aide to resolve complaints regarding agency operations.

We welcome and encourage qualified candidates to apply.

• Monitor, analyze, and track proposed legislation, statutory changes, and policy developments affecting agency operations.
• Communicate and meet with the Governor’s Office and members of the Legislature regarding proposals and bills that impact the agency.
• Assist the ROC Director in representing the agency at legislative committee hearings.
• In coordination with the ROC Legal Department, draft amendments and rules for legislators, legislative staff, the Governor’s Regulatory Review Council, and the administration.
• Research and provide input on agency policy. Compile historical data as needed. Coordinate messaging with ROC leadership.

Agency Ombudsman

• Receive and review ombudsman complaints pertaining to the ROC.
• Coordinate with ROC leadership to conduct internal reviews and draft official responses.
• Analyze agency operations, policies, and procedures to identify systemic issues and recommend improvements.
• Maintain records and prepare periodic reports on complaint trends, legislative updates, and resolution outcomes.

Other duties / projects

• Provide support to the ROC outreach team by participating in public events and drafting public communications.
• Complete special projects, such as gathering input from licensed contractors, preparing complex reports for the legislature, and executing major strategic initiatives.
• May work directly with the media and the Governor’s Office on public information and outreach.

• Education or experience in political science, public policy, and the legislative environment.
• Experience interpreting and applying statutes, rules, policies, and procedures.
• Experience with public speaking.
• Strong written and oral communication skills.
• An excellent work ethic.
• A friendly and approachable disposition.
• Ability to collaborate across all levels of the agency and build productive relationships with external stakeholders.
• Experience providing public information and education.
• Strong analytical, conflict-resolution, and problem-solving skills to mediate disputes and navigate complex legislative processes.
  

Candidates for this position will be required to submit to a criminal history investigation.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers a comprehensive benefits package including:

Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Short-term disability insurance
Deferred compensation plans
Supplemental life insurance

The State of Arizona is a qualified employer for public service loan forgiveness.

This position will participate in the in Arizona State Retirement System (ASRS).

If you have any questions please contact the Arizona Registrar of Contractors at 602-542-1525 and ask for Human Resources.