Guest Service Agent- Hotel Ulysses

• →Report to the department manager and supervisors
• →Welcome each guest personally using enthusiastic words, tone, and body language at all times 
• →Check-in and check-out guests 
• →Assign guests to rooms 
• →Coordination with Housekeeping and Maintenance for inventory management
• →Responding to guest requests 
• →Concierge
• →Navigating guest concerns and opportunities
• →Cashiering and billing tasks and procedures 
• →Providing recommendations and guidance to guests 
• →Maintenance and promotion of good communication and report with management and team members 
• →Strict following of privacy and security rules regarding corporate and guest information ● Embodiment of property and company goals, purpose, culture and role in the community ● Makes guests feel appreciated through your actions 
• →Works with others to keep all areas always cleaned and stocked to the Company’s standards ● Handles cash in accordance with the company cash handling policy 
• →Other duties as assigned

This job listing is not intended to include every duty and responsibility required for the position. Additional duties may be assigned as needed.

• Exceptional attention to detail and organizational abilities 
• Strong problem-solving skills and ability to think on your feet
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive attitude and ability to foster a welcoming, team-oriented environment
• Customer-focused, with a dedication to delivering an excellent guest experience
• 1 year minimum of front desk, concierge experience in a hotel or apartment community