FIeld Office Technician, Journeyman

• Installs and performs moderately complex repairs on personal computer hardware and software, for which only general guidance exists, customizing solutions based on knowledge, experience, and research.
• Provides support to end users on a variety of moderately complex technical issues; responds to phone, email, and in-person requests for technical support.
• Applies diagnostic techniques to identify problems, investigate causes, and recommend/implement solutions with minimal direct supervision.
• Sets up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.
• Refers major hardware/software problems or defective products to vendors, technicians, or the next support tier.
• Collaborates with team members to resolve IT issues and implement process improvements.
• Assists in developing training materials/procedures or trains users in proper use of hardware/software.
• Travels (~10%) to support offsite field office locations as needed.

• Associate's degree or technical/trade school training preferred, or equivalent relevant experience.
• 3-5 years of technical support experience.
• Strong written, verbal, and listening communication skills; able to translate technical issues for non-technical end users.
• Working knowledge of personal computers, peripherals, and assigned hardware/software products.
• U.S. Citizenship required.

• Prior field/on-site support experience across multiple office locations.
• Customer-service orientation with ability to work independently with minimal supervision.
• Security +
• Secret Clearance

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.