Senior Community Manager

A Community Manager III (On-Site/Portfolio Community Manager) is responsible for providing the
overall supervision of assigned community association(s). The Community Manager III interacts with
internal and external customers including homeowners, vendors, board members and committee
members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch
office.

• Supervise the operation and administration of the Association in accordance with management
  agreement and the Association's policies and procedures.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners
  as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors
  and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such
  as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes,
  committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the
  association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and
  committees regarding major capital expenditures as required to maintain the desired
  community appearance and operation.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as
  necessary
• Responsible for maintenance of C3 data base, including updating resident information
• Responsible for routine and special project vendor management including procurement as well
  as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.

Full Time

3517 Camino Del Rio South, Ste 204, San Diego, CA 92108

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how
  those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
  at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Associates Degree Required
• Bachelors Degree Preferred
• 0 – 3 years of Management and/or Supervisory experience
• 3 – 5 years of Community Association experience
• Industry Specific Certificatio
•  Location Specific License
•  Travel may be required
• Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities
  and outside activities.
• Overtime may be required
• Frequent social interaction