Senior/Principal Client Engagement Manager (Operations)

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We're looking for a Senior/Principal Client Engagement Manager (Operations) to lead our Client Engagement (CE) function into an AI-native operating environment while running key customer engagements that keep our largest carrier relationships thriving. This is a builder's seat for someone who sees operational friction as a problem to be solved with better systems, smarter tooling, and well-designed AI — and in the same week can lead programs with a top P&C carrier.

You'll sit at the center of how our CE team works: reimagining processes from the ground up, embedding AI agents and automation into daily workflows, and raising the bar on efficiency, quality, and customer outcomes across everything the team does. This is a role for a self-starter who thrives with ambiguity, moves fast, and knows how to turn a strategic vision into shipped outcomes by partnering across the organization.

🏢 Proven experience in operations, strategy, program management, or enterprise implementation roles within a client-facing or go-to-market organization – including managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts.

🤖 Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms.

💻 Basic understanding of APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams.

🧭 A self-starter who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion.

🤝 Demonstrated success working cross-functionally across CE, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders – you know how to build trust, align competing priorities, and get things done through influence.

📊 Strong analytical skills and comfort using data to inform decisions and measure impact.

🗣️ Excellent communication skills, with the ability to translate between technical and non-technical stakeholders.

💪 A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments.

🏗️ A builder's mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.