Field Communications & Operations Coordinator

JOB SUMMARY

The Field Communications & Operations Coordinator supports the planning, execution, and administration of communications and operational programs for store teams across the organization. This role serves as a key liaison between the Home Office and stores by coordinating field communications, managing communication platforms, supporting reporting and analytics, and overseeing operational supply processes. The coordinator partners closely with cross-functional teams and field leadership to deliver timely information, drive operational execution, and enhance the Team Member experience.

WORK LOCATION DETAILS

Work Location: Home Office - Coppell, TX

Work Schedule: Hybrid

• Onsite: Tuesdays, Wednesdays, and Thursdays 

• Work from Home: Mondays and Fridays

ESSENTIAL FUNCTIONS

• Communications Support
• Assist in compiling and organizing weekly field communications, tasks, and operational updates for distribution to store teams.
• Draft and edit communications, task instructions, and supporting materials using approved company templates and communication standards.
• Support the development and formatting of weekly newsletters and communication campaigns.
• Ensure communications are accurate, timely, and aligned with company branding and messaging standards.
• WorkJam & Communication Platform Administration
• Administer and maintain communication platforms, including user management, content publishing, troubleshooting, and support for field users.
• Support the distribution of field communications, tasks, and surveys through approved communication channels.
• Monitor communication engagement and reporting metrics and provide summaries to leadership.
• Reporting & Analytics
• Maintain communication trackers and project documentation.
• Compile communication metrics, survey results, and engagement data for reporting purposes.
• Assist in tracking workload impact and communication effectiveness.
• Analyze communication engagement trends and identify opportunities to improve communication effectiveness and field adoption.
• Cross-Functional Partnership
• Coordinate communication requests from business partners across Operations, Merchandising, Marketing, Human Resources, and Learning & Development. 
• Gather information and supporting materials needed for field communications.
• Support communication planning for store initiatives, seasonal programs, and special projects.
• Project & Event Support
• Assist with communications related to new store openings, company events, and major operational initiatives.
• Support the preparation of presentations, leader briefs, conference materials, and store meeting resources.
• Coordinate communication timelines and follow-up activities for assigned projects.
• Supply & Resource Management
• Manage and maintain inventory of Store Operations-related supplies and materials.
• Coordinate the ordering, tracking, storage, and distribution of supplies for store operations, new store openings, and special projects.
• Partner with Procurement, Finance, and vendors to ensure timely replenishment of materials while adhering to budget guidelines.
• Maintain accurate inventory records and monitor supply usage to ensure operational readiness.

• Identify opportunities to improve supply management processes, increase efficiency, and reduce costs.

   

QUALIFICATIONS

• Education

• Bachelor's degree in Communications, Marketing, Business Administration, Journalism, or related field preferred.

• Equivalent combination of education and experience may be considered.

• Experience

• 1–3 years of experience supporting communications, retail operations, project coordination, or related business functions.

• Experience supporting communication projects or content development preferred.

• Experience managing supplies, inventory, vendor relationships, or event logistics preferred.

• Skills & Competencies

  • Strong written and verbal communication skills.

  • Excellent attention to detail and organizational skills.

  • Ability to manage multiple projects and deadlines simultaneously.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Strong customer service mindset and ability to build effective working relationships.

• Ability to work independently while collaborating across multiple teams.

• High sense of urgency and adaptability in a fast-paced environment.

• Strong inventory management and logistical coordination skills.

• Experience with WorkJam, task management platforms, content management systems, or employee communication tools preferred.

• Success Measures

• Accuracy and timeliness of communications.
• Effective support of weekly field communication processes.
• Strong cross-functional collaboration and responsiveness.
• Consistent maintenance of communication tools, trackers, reporting, and supply inventories.
• Timely fulfillment of supply and resource requests.
• Positive feedback from the field and Home Office partners.
• Field communication delivery accuracy and timeliness 
• WorkJam engagement/adoption rates 
• Communication open/read rates 
• Partner satisfaction scores 
• On-time completion of communication requests 
• Inventory accuracy and fulfillment rates