Customer Success Manager

Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence.

Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, Ataccama continues to set the standard for enterprise-grade data trust.

Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Ataccama is seeking a sharp, technically-minded Customer Success Manager to act as the dedicated, trusted advisor for a dedicated portfolio of customers across the EMEA region and beyond, ensuring they successfully deploy, adopt, renew, and expand their use of Ataccama solutions. You will serve as a trusted advisor and relationship leader, driving measurable value realization, broad platform adoption, customer loyalty, and advocacy while working cross-functionally on expansions.

 

In this role, you will develop a deep understanding of customer business and data management priorities and clearly articulate how Ataccama enables their success. You will partner closely with Sales, Product, Engineering, Professional Services, and Support to deliver outcomes that maximize data trust, customer value, and long-term growth. The role will involve engaging with customers in both high touch and tech touch capacities.

 

The ideal candidate brings strong commercial and technical acumen, a proven ability to drive adoption, retention, and revenue in complex enterprise environments, and a passion for process improvement and automation using AI where possible.

• Long-Term Incentive Program

• 2 sick days and 25 days of vacation,  with the option to request additional Flexible Time-Off days when needed

• The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family

• Flexible working hours & hybrid work setup

• Benefit Plus - flexible employee benefit platform (incl. Multisport card)

• Annual package for mental health support

• "Bring Your Friend" referral program

• Shared company cards for free entrance to Prague Zoo & Botanical garden

• Company bikes, longboards, e-scooters

• Conference tickets to the best industry events of the year

• Online courses & company access to Udemy to hone your skills

• Access to paid AI tools

• Company library, where you can even suggest the best educational books for us to order

• Kitchens stocked with fresh fruit and juice, teas, and the best coffee

• Company laptop

• Company mobile phone + SIM card & package of mobile data

At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. 

We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience. If you have any questions or concerns, feel free to reach out to us at jobs@ataccama.com, making reference to AI Act Inquiry in the subject line.