ATI Business Group

To provide high-quality customer support through phone, email, and live chat, ensuring every interaction is handled with professionalism and care while maintaining accurate records and driving customer satisfaction.

• →

  You will handle customer inquiries and issues through phone, email, and live chat.

• →

  You will deliver exceptional support with empathy, patience, and professionalism.

• →

  You will ensure customer satisfaction and a positive experience in every interaction.

• →

  You will maintain accurate records of interactions and follow through to resolution using CRM tools (e.g., Salesforce, Zendesk).

• →

  You will communicate effectively with both local and overseas customers.

• Fluency in English, with excellent written and verbal communication skills.

• 1–3 years of experience in a contact center environment, handling inbound/outbound calls, emails, and live chat.

• Preferably from the hospitality or travel industry.

• Experience using customer service platforms such as Salesforce or Zendesk.

• Strong attention to detail, active listening, empathy, consistency, persuasion, and excellent telephone manners.

• Willing to work 100% on-site with a shifting schedule.

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.