Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

United States·Miamimid

OtherCollections Representative

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Quick Summary

Key Responsibilities

You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.

Requirements Summary

You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet,

Technical Tools

OtherCollections Representative

Responsibilities

~2 min read

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You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
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You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers.
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You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services.
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You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
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You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
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In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
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Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

Key expectations to succeed:

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Unwavering Customer Focus
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Strong Work Ethic
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Adaptability
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Problem-Solving Skills
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Attention to Details

What We Offer

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✓Medical/Dental/Vision coverage

✓401(k) plan

✓Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

✓Tuition reimbursement program

✓Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired.

✓Paid Parental Leave

✓Additional sick leave beyond what state and local law require may be available but is unprotected

✓Adoption Reimbursement

✓Disability Benefits (short term and long term)

✓Life and Accidental Death Insurance

✓Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

✓Employee Assistance Programs (EAP)

✓Extensive employee wellness programs

Requirements

~1 min read

Regular

Miami, Florida

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.