CMC Tier 2 Transport Network Engineer (MOW)

This role is responsible for maintaining dedicated wide area internet and data connections across the AT&T network to customer locations worldwide, supporting services delivered at various speeds. The individual will work as part of a team supporting multiple services and markets, with the opportunity to quickly learn and adapt to new processes, tools, and technologies.

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  Is responsible for performing complex technical analysis/troubleshooting of software, hardware and transport facilities using various diagnostic tools in support of efficient network operations.

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  Provides guidance to CMC Tier-1.5 when needed

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  Engages higher Tier support when required, including AT&T network core teams 

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  Main point of contact for carriers for complex issues

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  Main point of contact for IPL, I-SIP and LISA product lines in MOW

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  Serve as facilitator for Network Reliability Teams for transport issues involving core circuits, bearers, NNI circuits when required

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  Performs PTT follow up and troubleshooting until transport issue is resolved once ticket is under tier-2 responsibility

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  Mainly interfaces with carriers and various internal customers (GCSC and ISA). Only interfaces with end customers if relevant information is needed to progress the ticket.

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  The individual is responsible for, but not limited to, complex technical data validation, equipment list, IP addressing, router configuration, assessment, technical evaluation, technical troubleshooting, problem solving, and application test

• Strong technical knowledge of routing, network topology, IP subnetting, and TCP/IP protocols, including BGP, OSPF, RIP, MPLS, and EIGRP

• Experience with data communications technologies, including OCX, T3, fractional T3, T1 and fractional T1, E1 and fractional E1, DSL, ATM, Frame Relay, and Ethernet

• Knowledge of hardware and circuit infrastructure, including SDH, PDH, DWDM, multiplexers, bridges, DACS, and CSU/DSU

• Experience with Class of Service, VoIP, LAN technologies, and router configuration/troubleshooting

• Hands-on knowledge of Cisco and Juniper routers

• Strong communication and teamwork skills, with the ability to coordinate effectively with external customers, contractors, AT&T managers, and non-management personnel to restore service and drive maintenance issues through to technical resolution

• Bachelor’s degree in a technical field required; candidates currently pursuing their degree may also be considered

• Minimum of 3 years of relevant work experience at the Technical Associate level or equivalent required

• CCNA certification preferred

• Juniper certification preferred

• Fluency in English, Portuguese, and Spanish required; additional language skills are a plus

 
Location: Brno, Czech Republic

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