Applications Analyst III - HR

United States·Fishersvillemid

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Overview

Overview At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service.

Requirements Summary

Education: High School Diploma or equivalent Licensure/Certification: ITIL Foundation Certification within 6 months of hire; Application-specific certification(s) designated by the manager within 1 year of hire Experience: Five or more years of…

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At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

What We Offer

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We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

What We Offer

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The Applications Analyst III is a senior-level position responsible for the configuration, support, optimization, and advancement of enterprise applications used across Augusta Health. This role functions as a subject matter expert and serves as a liaison between operational departments and the IT team to ensure the effective use and continuous improvement of assigned systems. The analyst plays a leadership role in projects, including upgrades, new system implementations, and ongoing
optimization efforts.

This position requires excellent problem-solving skills, strong attention to detail, and an ability to collaborate effectively across teams and departments. The Applications Analyst III will lead the implementation of new features, troubleshoot complex issues, and support clinical and business teams in leveraging technology to meet operational goals.

This role will focus on being an Application Analyst for Human Resources.

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Serve as the primary application expert for assigned systems, managing configuration, upgrades, issue resolution, and change requests.
Lead or participate in cross-functional project teams to implement, upgrade, or optimize applications.
Conduct workflow assessments, define system requirements, and recommend enhancements to align technology with operational needs.
Develop and maintain documentation for system configuration, workflows, and support procedures.
Provide advanced support to resolve incidents and service requests, including root cause analysis and trending.
Collaborate with vendors, technical teams, and operational stakeholders to ensure reliable, secure, and user-friendly application functionality.
Coordinate testing efforts, including test script creation, validation, and end-user support for system changes.
Deliver training and mentorship to other analysts and end-users as appropriate.
Ensure compliance with regulatory requirements, IT policies, and change management processes.
Perform other duties as assigned, aligned with Augusta Health’s mission and values.

Requirements

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Education: High School Diploma or equivalent
Licensure/Certification: ITIL Foundation Certification within 6 months of hire; Application-specific certification(s) designated by the manager within 1 year of hire
Experience: Five or more years of experience supporting, configuring, and optimizing enterprise applications in healthcare or business
Driver’s License: N/A
Eligibility to work in the United States and meet Virginia state employment requirements

Requirements

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Education: Bachelor’s degree in healthcare, business, IT, or clinical practice
Licensure/Certification: Epic, MEDITECH, or other vendor certifications related to assigned applications
Experience: Eight or more years of experience; experience leading projects or mentoring staff
Prior experience in a hospital, healthcare system, or related service-oriented environment
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Ability to Prioritize and Manage Time Efficiently
Strong Written and Verbal Communication Skills
Proficiency in Using Computers and Software Applications
Commitment to Continuous Learning and Skill Development
Problem-Solving and Critical Thinking Skills
Understanding and Active Support of Cybersecurity Risk Mitigation
Professionalism and Interpersonal Skills
Adaptability and Flexibility in Dynamic Environments
Customer Service Orientation
Consistent and Reliable Attendance and Punctuality

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.