Radiology Support Specialist- Full Time

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

• Responsibilities include processing CDs and routing of electronic images, scanning paperwork, merging patient exams and imaging, retrieval of films for intra and inter departmental use, as well as importing of images from outside CDs and cloud-based services into the PACS database.
• Provides support to physicians, technologists, and additional team members with any imaging needs. Submits request forms for addendums to Radiologists. Obtain any outside records to be used for correlation for patient’s recent or upcoming studies.
• Uses imaging and technology expertise (e.g. Radiology Information System (RIS), Picture Archiving and Communications System (PACS), etc.) to facilitate accurate and timely interpretation and dissemination of imaging studies. Acts as a coach to other users of imaging throughout the system to facilitate optimal patient care and transitions.
• Assists in ensuring the department, and hospital Compliance, HIPAA and DNV guidelines are met. Performs clerical duties and workflow processes in RIS, PACS, Cloud-based sharing and additional hospital computer systems associated with this position.
• Assisting with directing patients, volunteers, and other hospital personnel as needed.
• Completion of assigned tasks in the clerical and imaging areas, as well as other duties on an “as needed” basis.
• Learn any new enhancements and computer upgrades for the RIS module, PACS application, as well as all image sharing platforms. Maintain computer printers in the office.
• Follow the proper protocols for releasing records to patients, physicians, and hospitals. Being sure that the proper paperwork is obtained, and/or filled out.
• Receive and send Fax information such as reports, schedules, and important messages. Assist with preparing the next day’s schedule. Look up the patient’s medical record number and pull any folders that are needed. Scan any paperwork into PACS and send any records to be digitized.
• Answer all incoming calls, and facilitate communication with, but not limited to patients, patient families, physicians, physician’s office team, and all Radiology modalities involved. Screen phone calls and provide proper messages. Properly transferring calls to appropriate areas when needed. Answer all patient inquiries and obtain accurate patient information to include the following: correct spelling of full name, birthdate, telephone number, as well as previous images, and ordering physician name if applicable.
• Performs other related activities as requested by the Radiology Supervisor or Radiology Director.
• Participates in maintaining Augusta Health values, indicators, and employee expectations.

• Education: High School Diploma or equivalent
• Licensure/Certification: None
• Experience:
  • Previous Customer Service Experience
  • Previous Customer-based communication skills
• Driver’s License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

• Education: None
• Licensure/Certification: None
• Experience:
  • Previous knowledge of electronic based systems
  • Prior Radiology or Medical Records experience
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to meet consistent and punctual attendance.
• Must have excellent written and verbal communication skills.
• Ability to interact with colleagues, supervisors and customers face to face.
• Skill to use a personal computer and various software packages.

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.