Business Process Specialist (Austin Housing)

About This Position

• →Experience maintaining or updating internal systems, websites, or program webpages including proficiency with digital tools used for communication, project coordination, or data management (for example: CMS platforms, survey tools, presentation tools, CRM systems, or shared document platforms).
• →Demonstrated ability to create digital materials such as online classes, presentations, templates, or communication tools for program participants.
• →Experience working with data teams and marketing/communications professionals, developing program assets, public facing materials, responding to data or information requests, aggregating survey responses, and preparing information for policy recommendations.
• →Experience supporting or implementing process improvements within a program or team structure.
• →Ability to translate complex program information into accessible, community‑friendly materials.
• →Experience engaging directly with homeowners, homebuyers, or community members in program, outreach, or service‑delivery settings.
• →Prior work in affordable housing, homeownership programs, community development, or related social service fields

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. 
• Starting salary will be based on overall relevant experience from your application.
• Responses to supplemental questions regarding experience should also be clearly documented in the ‘Experience’ section of the main application.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• While a résumés and cover letter is required, statements such as “see résumé” will not be accepted on the application. You may use “N/A” for fields that are not applicable.
• Please note that Austin Housing may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
• To ensure a thorough evaluation of your qualifications, please answer all applicable questions in the questionnaire section completely. Incomplete, brief, or one-line responses may not provide enough detail and could impact your eligibility to move forward in the selection process.
• Current City of Austin employees must submit their application through ‘Job Hubs’ in Workday to be considered.

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution

Your skill level in some of the competency areas for this job may be assessed through skills testing. Candidates selected for interview(s) may be required to complete an assessment(s) approved by Municipal Civil Service process, Rule 4.

This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.