Business Process Specialist

As the Business Process Specialist, you’ll support our manufacturing teams by optimizing MRP systems and improving business processes to strengthen production planning, capacity management, and inventory control. Your work will help streamline operations, improve efficiency, and ensure our manufacturing teams have the systems and processes they need to succeed.

The successful candidate will work with other cross-functional support teams to ensure configuration and set up satisfies all manufacturing needs, such as cost accounting, capacity planning, forecasting staffing requirements, and other business needs. In addition, the Business Process Specialist may host meetings with room production planners and inventory controllers to share and communicate best practices and provide support and training to new and existing staff. 

As the Business Process Specialist, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

Reporting to the Business Process Manager, the Business Process Specialist undertakes the following RESPONSIBILITIES:

• Identify opportunities to streamline workflows, improve operational efficiency, and strengthen manufacturing processes.
• Support the implementation of best practices in inventory management, production planning, labour scheduling and workforce planning in partnership with key stakeholders
• Support the team with streamlining and optimizing any existing business systems, and processes to ensure efficient and seamless production 
• Design and develop routes in AX, monitor how it flows through the system and room while collecting analytics and bringing forward solutions for any observed challenges
• Build strong relationships and collaborate with counterparts, demand planning, finance, IT, room managers and product development teams for cross functional project implementation and to ensure manufacturing needs are met
• Support continuous improvement throughout the factory, related to product manufacturing processes. Increasing throughput, reducing costs and maximize systems for transparency in planning and inventory
• Execute strategies on process improvements for functional areas, including updating and implementing SOPs as required
• Provide training and support for the manufacturing rooms with daily use of AX capacity planning
• Support the rooms with kaizen projects and provide process data that is required
• Work collaboratively with team members to resolve operational issues and improve business processes
• Update reporting metrics on established KPI metrics
• Create and maintain a healthy team atmosphere to resolve issues positively and creatively 
• Support on ad hoc projects as required

You bring the following QUALIFICATIONS:

• 1+ years within an elevated role or 1+ years of retail management experience, or equivalent
• Previous proven experience with an ERP or MRP system / Capacity Planning / Inventory Management system
• Demonstrated proficiency with MS Office/ Google Suite and Microsoft AX
• Self-motivated and customer focused
• Proficiency in database setup and management
• Strong interpersonal and organizational skills
• Accountable for results, strives to meet and exceed expectations
• Time management and follow-up skills; highly organized and detail oriented
• Effective team player and leader; approachable and supportive
• Open and adaptable to daily feedback on performance 
• Reliable, consistent attendance, punctual and dependable 
• Flexible to work occasional overtime 
• Accustomed to working in highly seasonal business
• Ability to work onsite in Etobicoke, Ontario, 5 days per week, with occasional flexibility for operational needs

• 3 to 5 years’ experience in ERP system implementation and execution 
• Previous experience as a Lush Inventory Controller
• Previous experience as a Lush Line Scheduler
• 5 years experience working in Manufacturing / Distribution/ Retail
• Previous experience with Manufacturing process routes
• Experience with Lean, Six Sigma, or other Continuous Improvement principles and programs

_{At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.}