Business Process Specialist -Learning, Engagement, and Development Office (AHR)

Austin City Hallmid

Business Process SpecialistBusiness Analysis & Process

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Quick Summary

Key Responsibilities

Business Process Specialist Purpose: Under general supervision,

Requirements Summary

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.

Technical Tools

Business Process SpecialistBusiness Analysis & Process

About This Position

This position supports the City of Austin’s Learning, Engagement & Development (LEAD) Office, which is part of Austin Human Resources and leads citywide initiatives in learning and development, leadership development, organizational development, employee engagement, performance management, talent development, and organizational capability. Reporting to the Chief Learning Officer, this position provides business, analytical, and project support across LEAD’s portfolio of programs and strategic initiatives.
Responsibilities may include conducting research and analysis; drafting memos, reports, presentations, and executive briefing materials; tracking projects, priorities, and deliverables; analyzing program and performance information; supporting procurement and vendor activities; developing and maintaining SharePoint resources; and documenting and improving business processes.
The ideal candidate is an exceptional writer and communicator who is highly organized, analytical, resourceful, and able to manage multiple priorities independently in support of work that impacts employees, leaders, and departments across the City of Austin.

Responsibilities

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→Demonstrated experience supporting senior leadership through executive-level research and communications, while coordinating multiple concurrent projects and tracking timelines, deliverables, action items, and status.
→Demonstrated experience documenting and improving business processes and supporting procurement and vendor activities, including ProCard purchasing or comparable purchasing-card responsibilities.
→Experience with Workday or a comparable enterprise system, including extracting, analyzing, and reporting data to support performance measurement, business decisions, and organizational initiatives.
→Advanced proficiency with Microsoft 365 tools, particularly Excel, PowerPoint, SharePoint, Word, and Teams, with experience developing professional business materials, reports, and presentations.
→Ability to travel to multiple work locations

Use of AI is strictly prohibited to respond to the application and during the interview process

Support high-visibility projects and strategic priorities led by the Chief Learning Officer and LEAD leadership
Conduct research and develop executive-level memoranda, briefings, reports, presentations, recommendations, and decision-support materials
Coordinate multiple projects and initiatives by tracking timelines, deliverables, action items, decisions, and status
Facilitate meetings and process-improvement sessions that help teams examine workflows, identify opportunities, and develop practical solutions
Develop, document, and improve business processes that strengthen the effectiveness of the LEAD Office
Analyze program, project, and performance information to help leaders make informed business decisions
Support procurement and vendor activities, including ProCard purchases, documentation, and reconciliation
Administer and maintain LEAD’s SharePoint sites, resources, and content

What We Offer

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You will join a team whose work influences the employee experience across the City of Austin. You will gain exposure to a broad range of organizational and workforce priorities, collaborate with professionals and leaders across departments, and have the opportunity to see how your contributions support meaningful citywide outcomes.

If you are ready to bring your writing, organization, facilitation, judgment, and problem-solving skills to work with citywide impact, we would love to hear from you.

Assessment(s) may be administered as part of this recruitment.

Learning, Engagement, and Development Office

5202 E. Ben White Blvd, Ste. 500

Austin, TX 78741

Monday – Friday.
8:00 a.m. – 5:00 p.m.
During the initial probationary period, the position is eligible for up to one telework day per week. After successful completion of the probationary period, alternative work schedules and telework options may be available, with a minimum of 60% of the workweek required in the office.

Requirements

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If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

If you are identified as a top candidate, verification of your education, which may include high school graduation or GED, undergraduate and/or graduate degrees, will be required. You must provide proof of education from an accredited organization or institution, as well as proof of your professional licenses or certifications.
If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

A criminal background check may be required, depending on the responsibilities of the position.

Please note that the Department may close the job posting at any time after seven (7) days.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.