Customer Success Manager, Forma

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Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Develop a deep understanding of customer goals, priorities, and success criteria Create and execute success plans aligned to customer business outcomes Act as a trusted advisor,

Technical Tools

Customer Success ManagerCustomer

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Responsibilities

~1 min read

Develop a deep understanding of customer goals, priorities, and success criteria

Create and execute success plans aligned to customer business outcomes

Act as a trusted advisor, guiding customers on best practices and long-term strategy

Manage a portfolio of mid-market/emerging customers using a hybrid of tech-touch and targeted high-value interactions

Prioritize accounts based on growth potential, risk, and strategic importance

Drive meaningful product adoption tied to customer KPIs and business outcomes

Use data and insights to deliver proactive, outcome-oriented recommendations

Identify and influence expansion opportunities within accounts

Contribute to pipeline through strategic account planning

Monitor customer health and engagement signals to proactively mitigate churn risk

Lead renewal strategies for key accounts within the segment

Synthesize trends and insights from the emerging/mid-market segment

Influence Product, Marketing, and Go-To-Market strategies

Requirements

~2 min read

Have 5+ years of experience in a customer facing, B2B role (Customer Success, Account Management, or similar)
Have a 4-year degree or equivalent experience
Can travel up to 25% for in-person customer engagements and internal meetings
Have the intellectual curiosity to continually learn about your customers, their industry, their competitive landscape, and Autodesk’s offerings
Have capacity for running discovery discussions, with the ability to learn and understand the AEC (Architecture, Engineering, and Construction) industry - one of the largest, and most complex industries out there
Are resilient as your customers’ and Autodesk’s priorities evolve
Are passionate about solving customer problems and make decisions with a customer-first mindset
Take accountability for value delivery within your book of business to ensure customers maximize their ROI with Autodesk
Build strong rapport and understand diverse perspectives within the account team to foster deep trust and a collaborative environment
Address conflict and misalignment constructively, prioritizing solutions and relationships
Demonstrate executive presence and excellent communication skills, and can articulate complex ideas with clarity to diverse audiences
Can interpret difficult situations and help provide solutions for resolution
Are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating cross functionally with sales to ensure renewals and identify expansion opportunities

Learn More

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

What We Offer

~1 min read

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $75,600 and $135,520. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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