Emerging Technology Adoption Specialist

Strategic Customer Partnership: 

• →Develop a deep understanding of customer goals, priorities, and success criteria 

• →Create and execute success plans aligned to customer business outcomes 

• →Act as a trusted advisor, guiding customers on best practices and long-term strategy 

Scaled Engagement with Strategic Focus: 

• →Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions. 

• →Prioritize accounts based on growth potential, risk, and strategic importance 

Adoption & Value Realization: 

• →Drive meaningful product adoption tied to customer KPIs and business outcomes 

• →Use data and insights to deliver proactive, outcome-oriented recommendations 

Growth & Expansion: 

• →Identify and influence expansion opportunities within accounts 

• →Contribute to pipeline through strategic account planning 

• →Monitor customer health and engagement signals to proactively mitigate churn risk 

• 5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management 

• Bachelor’s degree or equivalent professional experience 

• Strong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industry 

• Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value 

• Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment 

• Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences 

• Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales 

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

This role may require in-person onboarding and/or in-person ID verification.