Principal Content Program Manager

Autodesk's Technical Advisory organization is building a digital consulting platform powered by implementation expertise captured from hundreds of enterprise engagements. That expertise needs to become customer-facing content — structured, validated, and published through the platform and through sales and positioning materials. The Principal Solution Development Manager will orchestrate that production.

Reporting to the Senior Manager, Content & Knowledge within Global Delivery & Solutions, you will manage the end-to-end content production pipeline: taking requirements from product managers, subject matter experts, and platform colleagues, sourcing content from internal consultants and external vendors, managing production through to completion, and validating the result directly with customers. You are not the primary content creator — you ensure the right content gets built by the right people, on time, to standard.

In the first year, you will establish the content production workflow, build the contributor network of internal SMEs and external vendors, publish customer-facing platform content and positioning materials, and run customer validation sessions that create a feedback loop between what we publish and what customers actually need.

• Intake content requirements from subject matter experts, product managers, and other platform colleagues and translate them into production plans with clear scope, timelines, and acceptance criteria
• Source and manage content contributors across multiple channels: internal consultants and SMEs, external vendors, and contractors
• Develop and maintain content briefs, production standards, and quality gates that enable consistent output regardless of who produces the content
• Manage contributor relationships including scoping, contracting, and quality review
• Track and report on pipeline throughput: what's in progress, what's blocked, what's delivered, what's next
• Maintain momentum across concurrent production workstreams — identifying blockers early and escalating when needed

• Plan and run customer validation sessions to test whether published content meets real customer needs and implementation scenarios
• Design repeatable validation workflows and standards that can be executed by others — consultants, product managers, or delivery teams — so validation scales beyond any single person
• Synthesize customer feedback into actionable inputs: what content needs improving, what's missing, what should be retired
• Feed validation insights back to product management and the content production pipeline to drive continuous improvement

• Work with the Content & Knowledge team to understand what knowledge is available, how it’s structured, and what’s ready for customer-facing production
• Partner with solution product managers to stay aligned on content requirements and priorities
• Coordinate with GTM on sales and positioning material needs, ensuring alignment between platform content and how offerings are presented to market
• Contribute actively in team meetings — sharing progress, offering input on team decisions, and supporting colleagues

• 8+ years of experience in content program management, content operations, professional services delivery, or consulting with progressive responsibility
• Experience managing content production across multiple contributor types — internal subject matter experts, external vendors, and contractors
• Experience engaging directly with enterprise customers for content or product validation
• Strong project and program management skills with ability to manage parallel workstreams, competing priorities, and diverse contributor schedules
• Ability to develop clear content standards and quality criteria for both internal and external contributors
• Bachelor's degree in communications, business, engineering, or a related field, or equivalent professional experience

• Has managed content production programs where they orchestrated others' work rather than creating content themselves
• Has experience working with technical subject matter experts who have deep knowledge but limited availability for content creation
• Has run customer validation sessions or user research for content, products, or services and can translate qualitative feedback into production decisions
• Has familiarity with architecture, engineering, construction, operations (AECO), manufacturing, or media and entertainment industries
• Understands how content production fits into a broader product and platform strategy
• Is highly organized and comfortable managing multiple concurrent production tracks with different contributor types and timelines

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