CRCL Crisis Responder

The following qualifications must be outlined in your application, in order to be eligible:

• This is not an entry level position:
• • Minimum 3-5 years relevant experience, including within mental health services, including crisis de-escalation, mobile crisis response and acute mental health services.

One of the following 2 streams:

• • Degree in the mental health field (i.e., counselling, social work, psychiatric nursing, criminology and psychology)
• Additional Education related to crisis support and acute mental health care is an asset.
• Demonstrated knowledge and use of crisis intervention and de-escalation best practices, including:
• • Situational Awareness, Scene Safety and Risk Mitigation Practices
  • Effective nonviolent/nonjudgemental communication skills, including active listening, high-guidance and assertive communication practices.
• Demonstrated crisis intervention skills, including extensive experience with suicide and homicidal assessments, as well as demonstrated knowledge and experience developing safety plans
• Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices.
• Demonstrated practice of cultural humility and trauma-informed approaches to care.
• Demonstrated commitment to personal development and ethical practice, including:
• • Awareness of personal stressors and triggers, with active engagement in selfcare practices
• Demonstrated awareness of personal and implicit biases
• Reflexive practice that supports examination of personal motivations, judgements and feelings that may be activated by crisis work
• Demonstrated capacity to uphold professional boundaries.
• Demonstrated knowledge of the harmful effects of colonization, including relevant or applicable training/knowledge and experience in anti-racism, culturally safer care and decolonization.
• Demonstrated capacity to uphold a collaborative and team-based approach, including:
• • Outstanding, strength-based problem-solving skills
  • Outstanding trauma informed, direct communication skills
  • Capacity to engage in self-reflection and personal accountability.
• Valid Class 5 BC Driver’s License, with “Normal Drivers Status”.
• Employment subject to criminal record check for working with vulnerable populations
• Employment requires already successfully completed CRCL Training Curriculum
  

CLCR is an emergency response team, supporting persons and their community/family experiencing mental health and substance use related crises.

As such, all team members are expected to perform the following duties and practices.

At all times, the Crisis Responder is expected to:

• Remain responsive to incoming calls up until the end of shift, and/or when Mandatory Emergency Overtime is in effect
• Remain ready and able to attend back-to-back emergency mental health calls
• Demonstrate emotional resilience, including and especially within complex situations
• Work effectively as a team, including respectful communication throughout and following an emergency crisis response
• Continuously center the needs of the person experiencing crisis
• Effectively and professionally engage other care providers, including when advocating for a person in crisis, and/or when critically assessing and determining the next course of action
• Perform all other job duties, as needed.

• Pay: $36.06/hour to start with stepped increases based on your seniority with AVI. (Pay for this role is based on the BCGEU paygrid 38)
• Hours and Schedule: 22.5 hours per week. Monday to Wednesdays 5:00pm to 1:00am
  Note: Must be available for full-time mandatory trainings from December 2nd to December 17, 2026
• Afternoon Shift Premium for Some Shifts: Afternoon Shift Premium of an additional $0.45/hour applies to any shifts that have at least 50% of their time scheduled between 4 pm and midnight. As such, some of the shifts of this ad qualify for an additional $0.45/hour premium.
• Start and End date: December 1, 2026, and ending on March 31, 2027
• Location: CRCL Victoria office. Throughout Victoria, including in peoples homes, community centers, In community, including peoples homes, community centers, parks and roadside
• Number of positions available: 1
• Union: AVI is a union environment under the Collective Agreement: HEABC & Health Services & Support Community Subsector Association 2025-2029 and this role is a BCGEU union position.
• Position Type: Part Time
• Benefits: This position will be eligible for extended health, life and AD&D coverage after 488 hours with AVI. AVI pays for the entire cost of the plan on behalf of its staff.
• Pension: If you are already a member of the Municipal Pension Plan (MPP), you can continue with them at AVI immediately. At this time, AVI contributes an additional 9.31% towards your pension account. If you are not already a member of the Municipal Pension Plan, part-time staff may become eligible after 2 years with AVI.
• BC Transit ProPASS: AVI participates in the BC Transit ProPASS program in Victoria, offering staff a 15% discount on annual transit passes. This brings the cost down to approximately $72.25 per month. It’s a great way to save money and enjoy a stress-free ride to work.
• Other Perks: This position gets 6.4% vacation (equivalent to 3 weeks), receives Stat In Lieu payments of 5% on each paycheque and has a Sick Bank of 6.9%. Sick and Vacation are both accessible after your first 488 hours at AVI.
• Hours of Work, Days Off and Work Area may be subject to change.
  

To Apply:
Please submit your resume and Cover letter by clicking on 'APPLY TO POSITION'. This job posting is open until November 19, 2026 5:00pm

It is beneficial to identify in the cover letter if you are Indigenous and/or have lived/living expertise relevant to the position.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

As AVI is a union environment, internal staff will be prioritized in the hiring process.