Supervisor, Patient Svcs

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women.  Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

Directly supervises front desk personnel. Responsibilities include assigning and directing work; appraise performance; resolving problems; interviewing and training new and existing staff. 

Essential Duties and Responsibilities: 

• →Provide leadership guidance to non-clinical colleagues, and support to maintain high levels of patient care.
• →Lead the orientation and training of new PSRs, ensuring they are familiar with care center protocols and procedures.
• →Manage supply inventory by monitoring and maintaining stock levels of supplies, place orders as needed and ensure proper organization of inventory to support operations and avoid shortages.
• →Coordinate the scheduling of non-clinical staff to ensure adequate coverage for care center operations and patient flow.
• →Review and modify physician patient schedules to resolve conflicts and ensure efficient patient flow, while making changes to improve workflow.
• →Develop and manage non-clinical staff schedules to ensure proper coverage across shifts.
• →Adjust staffing based on patient volume and care center needs.
• →Lead the orientation and training for new non-clinical staff, ensuring that colleagues are knowledgeable about protocols, procedures, and best practices.
• →Provide ongoing training to enhance the skills of the team.
• →Review and evaluate non-clinical colleagues, providing feedback and identifying opportunities for professional growth. Implement professional strategies to improve efficiency and effectiveness
• →Partners with management to actively support recruiting efforts.
• →Lead weekly team huddles and co-lead quarterly staff meetings with manager. 
• →Serve as a pivotal leader within a three-tier management structure, driving alignment and operational excellence across all levels.